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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in Chile to see if you can import the items, and if any additional licenses or permits are needed. National Customs Service FAQ

Customs Information

Import tax and duties will be imposed on customers with order values exceeding $40.00 USD 

Orders containing supplements may require additional approval and may be subject to fees:

• Individuals with prescriptions must obtain authorization from the Public Health Institute of Chile.
• Individuals without prescriptions must pay fees of up to CLP 12.900 to obtain authorization from Seremi de Salud.

For information about customs, import duties, etc., visit: National Customs Service

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• UPS: For shipping related inquiries regarding UPS Express orders, please contact the UPS Express Customer Service at 562 2685 0700.
• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 800-800-345 / 02-666- 2050 (cellular)
• Delivery by Local Post Plus: Additional tracking available within the destination country. Complete in-country tracking cannot be guaranteed as final mile scans are completed by the local post. Applies to orders valued up to $100.00 and weighing no more than 4 lbs (1.8kg). For shipping related inquiries please contact your local post.

Contact Us

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